Custom orders are an excellent option when you don't find a specific piece of jewelry in our store that perfectly matches your vision but appreciate our craftsmanship, stones, and style of work. Custom orders allow you to bring your unique jewelry ideas to life. If you have specific designs, reference images, or ideas you'd like to see realized, simply share them with us. We will work with you to transform these ideas into a beautiful, personalized piece of jewelry. To start this process, please submit your ideas and requirements through the form provided on our website.

Our custom order process is straightforward and highly interactive, ensuring that you are involved at every stage. Here's an overview of the process cycle:

• Initial Design Approval: After receiving your order, we'll create and share a Computer-Aided Design (CAD) of your requested jewelry piece. If you require any changes, we will revise the CAD accordingly and share the updated version for your approval.

• Stone Selection and Approval: Once the design is confirmed, we'll proceed to cut and polish the stones. We will share images or videos of the stones for your review and approval before setting them in the jewelry.

• Crafting the Jewelry: With your approval of the stones, we will complete the crafting of the ring. If requested, we can also share images of the jewelry during the crafting process.

• Final Approval and Shipping: Once your custom jewelry piece is ready, we will send you the final images and a video for your final approval. After your confirmation, we will carefully package and ship the finished piece to you.

This process ensures that you receive a custom piece of jewelry that perfectly aligns with your vision and expectations.

The typical processing time for a custom order is about 12-14 days, starting from the creation of the CAD (Computer-Aided Design) to the completion of the final jewelry piece. However, please note that some more complex designs may require additional time. In such cases, we will inform you about the extended timeline beforehand. For more specific details or queries about the processing time for your custom order, please feel free to get in touch with us.

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No, we do not offer returns, exchanges, or refunds for custom orders. Custom pieces are meticulously crafted to your unique specifications and requirements, making them one-of-a-kind creations tailored specifically for you. Due to their personalized nature, these items cannot be returned, exchanged, or refunded. We take great care to ensure that your custom jewelry meets your expectations, and we work closely with you throughout the design and production process to ensure your complete satisfaction. If you have any questions or concerns about your custom order, please don't hesitate to reach out to us, and we will be happy to assist you.